Questions to Ask a Computer Repair Service

So you know that you want to hire a computer repair service company, but not sure how to pick one. Before you do make sure you know who you’re hiring. Here’s a list of important questions you should have answered before you hire a computer repair service.



How much do you charge per hour? Is there a minimum cost limit? Are there any other charges besides the hourly rate?  First and foremost, you’re probably concerned about the cost of your computer repair. Key things to clarify are the ways that you will be charged for the job. Most computer repair projects are charged by the hour. Sometimes there is a minimum cost limit if your issue is resolved under a certain amount of time. These are all pretty standard in the computer repair service industry. Another thing to ask about is “hidden” fees. Obviously if you need a new piece of hardware for the fix or a software update in order to resolve the problem you’ll be charged for the materials. Although additional fees aren’t common, it is important to ask and see a list before you leave your computer.


How many hours will it take to fix? When can I pick up my computer? Chances are, you aren’t the first person with this problem. Your computer technician should be able to give you an estimate of how long it will take to fix your computer. This will help you to approximate how much your final bill will be, and gives you an idea of a timeframe. Don’t expect it to be exactly accurate though. Some projects may take a little longer than expected or they could find additional problems with your device. It’s good to get a couple of quotes to make sure that you’re getting standard prices and amounts of time.


What are your qualifications? What do you specialize in? How much experience do you have? No two computer repair services are the same in skills and experience. Some may specialize in commercial services while others handle personal computers on a daily basis. Some deal with PCs or Macs while some are knowledgable in both. Depending on what exactly is wrong with your device may determine the level of experience required to fix it. If at all possible at least look at reviews to see if previous customers have left happy with the work that was done.

Process & Data Protection:

Do you offer remote support? Will you save my files?Getting your computer fixed should be the number one priority, but a close second is how it is done. Some circumstances you can’t afford to be without your computer for a day. Most tech companies can diagnose and even fix a problem with your computer remotely. If this is something that you’re interested in, make sure you ask and find out if it is offered. Flex Tech offers support by simply connecting to your computer remotely and diagnosing the problem right away. Depending on the problem they can fix it right then and there. If you computer does need to be left with the technician, be sure to ask if they will back up your files in advance. With a lot of computer problems, files can be lost during the fix. Don’t risk losing your files and photos. Back up your computer’s hard drive yourself if you can or be sure to ask if your computer repair service company will take care of it for you.

Follow Up & Support:

Do you guarantee your work? What happens if there is a problem with my computer after you fix it? How long do you offer extended support? It is important to remember that the job isn’t necessarily done after it is done. Make sure to ask follow up questions. If anything were to go wrong after your computer is fixed you want to make sure you’re covered. Find out the details on what they guarantee and for how long.


Contact Flex Tech Group for your computer repair service needs.


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